Shipping Policy – DeskUnivers™

📦 Shipping Policy – DeskUnivers™

At DeskUnivers™, we are committed to delivering your ergonomic furniture quickly, securely, and with full transparency. Our shipping policy outlines how we process, handle, and deliver your orders so you can shop with confidence.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with your tracking number.
Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Time & Delivery Estimates

We offer tracked shipping worldwide. Estimated delivery times:

Region	Estimated Delivery Time
United States	1–4 business days
Canada	3–12 business days
Europe (France, Germany, etc.)	3–10 business days
Australia & NZ	7-14 business days
Rest of World	7–20 business days

Note: Delivery times may vary due to external factors such as customs delays, carrier service interruptions, or weather.

3. Shipping Costs

We offer free standard shipping on all orders over $49.00.
For orders below $49.00, a flat rate fee may apply depending on the destination and product type.
Express shipping options (when available) are offered at checkout.

4. Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes upon arrival in your country.
These charges are not included in the purchase price and are the customer’s responsibility.
DeskUnivers™ is not liable for any additional charges incurred due to customs processes.

5. Shipping Confirmation & Tracking

A tracking number will be sent to your email once your order has shipped.
Please allow 24–48 hours for tracking information to update in the carrier's system.
You can track your order at any time using the tracking number provided.

6. Address Accuracy

Please ensure that your shipping address is complete and correct at checkout.
We are not responsible for lost shipments due to incorrect or incomplete addresses.
If you notice an error in your address after placing an order, contact us immediately at support@deskunivers.com.

7. Lost or Damaged Packages

If your package is lost in transit, we will open a claim with the carrier and work to resolve the issue promptly.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the packaging.
We will offer a replacement or refund based on the nature of the issue.